Terms & Conditions

Last updated: 23 October 2026

1. About us and these terms

These terms apply to plumbing and heating services supplied by Anton Plumbing & Heating Ltd to the customer named in the estimate, quotation, booking, contract or invoice. Our address is 41 Orchard Crescent, Chippenham, Wiltshire, SN14 0BG. They should be read with the written quotation and any job-specific contract, specification or variation. If there is a conflict, the signed job-specific document takes priority. Nothing in these terms limits your statutory consumer rights.

2. Quotations and estimates

A estimates is based on the information available and the scope stated in writing. Unless the estimate states otherwise, it remains open for 30 days. An estimate is an indication rather than a fixed price. Prices may change where information is incomplete, site conditions or access differ from what was reasonably expected, hidden defects are discovered, or you request a change. Significant additional work will be explained and agreed before it proceeds where reasonably possible.

3. Emergency and call-out work

Emergency attendance and diagnostic visits may carry a call-out or minimum charge. Any applicable charge should be explained when the booking is made or before work begins. The website’s emergency pricing is a guide and the agreed charge for your visit will take priority.

4. Appointments and access

You must provide safe and reasonable access to the property, relevant appliances, isolation points and utilities at the agreed time. Please tell us about parking restrictions, known hazards, asbestos, vulnerable occupants or other circumstances that may affect the work. We may pause or decline work where conditions are unsafe or outside the agreed scope.

5. Materials, substitutions and additional work

Materials will be suitable for the agreed job. If a specified item becomes unavailable, we may propose a product of equivalent specification, quality and value; material changes will be discussed with you. Parts removed from the property may be disposed of unless you ask us to retain them. Unexpected defects or necessary remedial work will be explained and treated as additional work unless already included in the quotation. Any agreed variation should be recorded in writing and may change the price or completion date.

6. Customer-supplied products

If we agree to install an item supplied by you, you are responsible for ensuring it is correct, complete and suitable. We are responsible for our installation workmanship but not for a defect, missing component, incompatibility or manufacturer warranty relating to a customer-supplied product.

7. Deposits and payment

The quotation, estimates or contract will state the price, any deposit or staged payments and when payment is due. Advance payments will not be requested earlier than three weeks before delivery or installation. Final payment is normally due when the agreed work is complete unless the quotation states otherwise. We may pause work if an undisputed payment is overdue and may charge interest at 3% above the Bank of England base rate where the contract permits.

8. Right to cancel

If you accept the estimate, quotation or contract and you would like to cancel it, the cancellation period is 14 days without giving a reason. Between the period of 14 days of starting the work if any goods was ordered or delivered the return charges will apply. Sometimes a return is not possible as the supplier will not accept the return of the items.

To cancel, you must write us before the cancellation period expires. You can email info@antonplumbing.co.uk or write to Anton Plumbing & Heating Ltd, 41 Orchard Crescent, Chippenham, Wiltshire, SN14 0BG. Include your name, installation address, contract, quotation or estimate reference and the goods or services you wish to cancel.

If you validly cancel, we will reimburse payments received, including standard delivery costs where required by law. We may deduct for any loss in value caused by handling goods beyond what is necessary to establish their nature, characteristics and functioning. Refunds will be made without undue delay and within the statutory deadlines, normally using the same payment method unless you agree otherwise.

We will only start installation work during the cancellation period when the required written express request has been given. If you then cancel before the work is complete, you may have to pay a reasonable amount for work performed up to cancellation. If the service is fully performed after the required express request and acknowledgement, the right to cancel that service may end. Cancelling the main contract will also cancel related credit and ancillary contracts where the law provides for this.

9. Timetable and events outside our control

We will use reasonable efforts to meet the agreed timetable. Dates may change because of supplier delays, unsafe conditions, unexpected site issues, severe weather, utility or network requirements, or other events outside our reasonable control. We will keep you informed and agree a revised timetable where possible. Rights stated in a signed project contract apply if a delay becomes substantial.

10. Workmanship guarantee and manufacturers’ warranties

Where our written guarantee is issued for an installation, we guarantee that the installation services will be carried out with reasonable care and skill. The workmanship guarantee lasts for 12 months from completion of the installation services.

If you make a valid claim in accordance with the applicable terms and conditions, we may arrange for the relevant installation work to be carried out again by us or an approved installer. Where that is not appropriate, we may refund the charge for the affected installation service, or a proportionate part of that charge.

The guarantee applies where the product was installed by us, has been properly used and maintained throughout the guarantee period, and you tell us about the alleged defect within the guarantee period and within a reasonable time after discovering it. You must provide the information, site access and services reasonably needed to investigate the issue and carry out our obligations.

If the property is sold during the guarantee period, the guarantee passes to the new legal owner of the property. It may not otherwise be transferred to or exercised by a third party.

Many products also have a manufacturer’s guarantee. When a product claim is notified in accordance with our terms, we will use reasonable efforts to liaise with the manufacturer to obtain a replacement, repair or appropriate refund. Manufacturer cover is separate from our installation-workmanship guarantee. This guarantee does not replace or limit your statutory rights.

To make a claim, contact us as soon as reasonably possible and include your name, installation address, completion date, quotation or invoice reference, a description of the issue and supporting photographs where helpful.

11. Completion and handover

On completion we will explain relevant controls and settings in clear language and provide the handover information required for the job.

12. Complaints and dispute resolution

If you have a concern, contact us promptly with the details and allow a reasonable opportunity to inspect and, where appropriate, put the work right. Email info@antonplumbing.co.uk, call 073 7910 9737, or write us to: Anton Plumbing & Heating Ltd, 41 Orchard Crescent, Chippenham, Wiltshire, SN14 0BG.

13. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of rights that cannot be excluded under consumer law. Subject to those rights, we are not responsible for loss caused by pre-existing defects, inaccurate information, failure to follow advice, misuse, or work carried out by others.

14. Privacy

We use personal information to administer quotations and contracts, provide services, take payments, arrange product or scheme registrations, protect deposits or guarantees, and handle complaints. More information is in our Privacy Policy.

15. Law

These terms are governed by the law of England and Wales. Consumers retain any right to bring proceedings in the courts applicable to them under consumer law.

16. Contact

Questions about these terms can be sent to info@antonplumbing.co.uk or posted to Anton Plumbing & Heating Ltd, 41 Orchard Crescent, Chippenham, Wiltshire, SN14 0BG.